BSS CUSTOMER SUPPORT CONTACTS
| BSS AUDIO / HARMAN MUSIC GROUP | |
| Front Desk/Switchboard: (801) 566-8800 - Fax: (801) 568-7662, 8am-5m Monday-Thursday, 8am-3pm Friday, Mountain Time | |
| BSS TECH SUPPORT | |
| MAIN SUPPORT
LINE: (800) 931-2357
(Business Day Hours in the USA - all time zones usually) CALL THIS NUMBER FIRST EVEN IF YOU HAVE DIRECT PHONE NUMBERS! This will put you into a phone queue monitored by the first three gents immediately below (Will, John, & Dan). The first available person will take your call. This is the fastest way to reach BSS Tech Support in the USA. |
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| Will Fraser: is available 8am-5m Monday-Thursday, 8am-3pm Friday, Pacific Time. Will is based in Los Angeles. Call the queue for the fastest support at (800) 931-2357. But if you have application questions or need to speak only to Will, call direct at (801) 352-2403. | |
| John Clark: is available 8am-5m Monday-Thursday, 8am-3pm Friday, Mountain Time. John is based at the factory in Sandy, Utah. Call the queue for the fastest support at (800) 931-2357. If you need to reach John directly call his direct line at (801) 568-7606. | |
| Dan Lynch: is available 8am-5m Monday-Thursday, 8am-3pm Friday, Eastern Time - but because Dan also does most of our training his availability can vary. Dan is based in South Carolina. Call the queue for the fastest support at (800) 931-2357. | |
| EXTENDED HOURS SUPPORT for the USA: Access our support in the United Kingdom and Malaysia when you need support before or after US business hours! | |
| United Kingdom - Jerome King: direct +44-170-766-8066, UK Business Hours Monday-Friday Greenwich Mean Time (7 hours ahead of the US Mountain Time Zone). | |
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Malaysia - Alwyn Wong: direct +60 3 2095 1020, Malaysia Business Hours Monday-Friday Greenwich Mean Time +8 Hours (15 hours ahead of the US Mountain Time Zone). |
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| ADVANCED REPLACEMENTS: If you have a Soundweb green or London unit with problems do not assume it is the hardware! Always run it by tech support before asking for an advance replacement since there is a very good chance it could be firmware or software related. First call John Clark at his direct line at (801) 568-7606 and if you can't reach him, then try the MAIN SUPPORT LINE (see above). | |
| BSS SALES SUPPORT | |
| Denny McLane: Western Regional Sales Manger based in Los Angeles. Home office (818) 830-7725, mobile (818) 822-9911. | |
| Joel Motel: Eastern Regional Sales Manger based in Nashville. Home office (615) 338-4004, mobile (615) 294-9521. | |
| BSS TRAINING | |
Go to
soundwebtraining.com
for an explanation of, and to
register for, our live online training program! Questions
about the training program can be directed to Dan Lynch at |
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| REPAIR DEPARTMENT | |
| Rick Tanga: Product Repair Supervisor: (801) 566-8800, 8am-5m Monday-Thursday, 8am-3pm Friday, Mountain Time | |